June 18, 2016

Uber changed its UK customer terms and conditions on 16 June 2016.

At the time of writing, the amendments seem to have been made without announcement (in terms of email or pop-up message) to users of the Customer App. [Update: the change was mentioned en passant in an email concerning UberPOOL on 20 June 2016]

The changes appear to have been prompted by the introduction of UberEATS food delivery service in London - and it appears that Uber wishes to use the same small print for UberEATS as it does for “transportation services”.

The extent of the changes themselves is fairly minor (a tracked changes version is available here), but the document remains as before a fairly complex one which requires careful analysis. This is particularly because:

  • the customer is dealing with several entities (so, for...

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Charles Holland - 
Barrister

Licensing, chancery/commercial and property barrister.

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